FAQ

Frequently asked questions.

Straight answers to the questions we hear most from first-time and returning charter clients.

Does Soarin Aviation own the aircraft?

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No. Soarin Aviation is an air charter broker. We arrange flights on behalf of our clients with FAA Part 135 certificated air carriers (and foreign equivalents), who maintain full operational control at all times.

How quickly can you source an aircraft?

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For most domestic trips we can present vetted options within an hour. Same-day and short-notice departures are common; a live advisor is available 24/7/365.

What is included in the price?

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Quotes are all-in and typically include aircraft, crew, fuel, standard catering, federal excise tax, segment fees, and landing/handling. Any optional additions (custom catering, ground transport, de-icing, overnight crew) are disclosed on the quote before you confirm.

How do you vet operators and aircraft?

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We source only from Part 135 operators that meet ARGUS, Wyvern, or IS-BAO standards. For every trip we verify the operating certificate, op-specs, insurance, aircraft airworthiness, and pilot qualifications before options are presented.

Which airports can you fly into?

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Private aviation opens roughly 5,000+ airports in the U.S. alone, versus ~500 served by the airlines. If it has a runway long enough for the aircraft, we can usually get you there.

What payment methods do you accept?

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Wire transfer is standard; credit card is available for most trips (processing fees may apply). Payment is required to confirm the trip.

What is your cancellation policy?

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Cancellation terms are set by the operator and are disclosed in writing on each quote before you confirm. Terms vary by aircraft, route, and how close to departure the cancellation occurs.

Can you accommodate pets, groups, or special requests?

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Yes. Pets fly in-cabin on most trips, group and sports-team charters up to airliner size are routine, and catering, ground transport, and other concierge details are handled by your advisor.

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